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Forwarding Account Engagement Emails

Data pubblicazione: Sep 30, 2025
Descrizione
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Risoluzione
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Numero articolo Knowledge

000383819

 
Caricamento
Salesforce Help | Article