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Forwarding Account Engagement Emails

Дата публикации: Sep 30, 2025
Описание
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Решение
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Номер статьи базы знаний

000383819

 
Загрузка
Salesforce Help | Article