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Forwarding Account Engagement Emails

Publiceringsdatum: Sep 30, 2025
Beskrivning
When an Account Engagement email is forwarded, it retains all the tracking information for the original recipient. If the new recipient interacts with the email, it will be logged and tracked under the original recipient's prospect record. This can also lead to a Visitor Association Change. 
Lösning
Because of the risks involved, we recommend against forwarding Account Engagement tracked emails. 
Knowledge-artikelnummer

000383819

 
Laddar
Salesforce Help | Article