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Omni Supervisor or Chat Supervisor tab missing from Console app

Date de publication: May 13, 2026
Description

You may have an Agent or a set of Agents report that they cannot see the Omni Supervisor or Chat Supervisor tab on their Console app. This could be due to a few different settings. 

The Omni Supervisor or Chat Supervisor tab may be missing from the Console app due to one of the following reasons:

  1. Tab Visibility is set to 'Hidden' on the User Profile or Permission Set 
  2. The user has customized their navigation bar and removed the tab
  3. The tab has not been added to the Console app by an Administrator.
Résolution

1. Tab Visibility - If a tab is "hidden" from your User Profile, you will not see the tab, even if it is included in a custom app/console that you are viewing. The tab visibility settings need to either be "Default Off" or "Default On". This must be done to either the assigned Profile or an assigned Permission Set.
See also: Tab Settings


2.  Customized Tabs - A User has modified their tab settings (Classic) or their navigation bar (Lightning), and removed the Omni or Chat Supervisor page.


In Classic, this can be corrected by going to the App under Setup and editing it to check the "Overwrite users' personal custom app customization" checkbox [this reverts to the desired tab display to what it is set to on the App]. 
In Lightning Experience, users can customize the navigation bar by adding or removing items, but users can't remove the items Admins added. So if the System Admin added the Omni Supervisor or Chat Supervisor tab to the Console users shouldn't be able to remove it. Admins can also prevent users from customizing their navigation bar for a specific app or for all apps. 

Numéro d’article de la base de connaissances

000383826

 
Chargement
Salesforce Help | Article