Proactive Alert Monitoring: Login Failures

Login failures to your Salesforce org can occur for a variety of reasons. A single failed login doesn’t incur much overhead, however, many repeated or simultaneous failed logins can result in a poor User experience. Failures can impact productivity & potentially cause downstream issues. In a worst-case scenario, where failures are having a knock-on on impact to system performance, they may require an IP block to alleviate pressure on the system.

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you to, sustained volumes of these errors. This article outlines some scenarios to help you investigate should you receive an alert related to this error type. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.

Causes:

Below are some common scenarios that cause Login-related issues. The Help and Developer resources will help you triage and alleviate these scenarios should they occur:

• Inactive Users
• Password Lockouts
• Invalid Credentials
• Restricted IP address’
• Login Rate Exceeded