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Unable to log in to a cloned sandbox

Udgivelsesdato: Nov 13, 2024
Beskrivelse
  • When a newly-created sandbox is cloned from an old sandbox, some users may not be able to log-in.
  • Noticeably this happens to users who were created after the creation date of the source sandbox.
Løsning

A. You need to check for the newly-created sandbox to verify if the affected User is existing from source sandbox.
1. Go to Setup or the gear icon first (in Lightning).
2. In the Quick Find box, enter Sandboxes.
3. Click Sandboxes.
4. Click the Name of the sandbox.
5. Under Sandbox Options, check then sandbox name beside the "Copied From" field this will serve as the source sandbox.

B. Check if the affected users is existing from the source sandbox:
1. Login to the source sandbox.
2. Go to Setup or the gear icon first (in Lightning).
3. In the Quick Find box, enter Users.
4. Under Manage Users, click Users.
5. Beside "View", choose Active Users.
6. Locate if the affected user present.

C. If affected user is not included in the "Active Users" of the source sandbox:
1. Take note of the Created Date field of the source sandbox.
2. Take note the Created Date of the affected User from the production.
 ​
​If the Created Date of the source Sandbox is prior to the Created Date of the User in production, the user will not be able to log-in to the cloned Sandbox because the affected user did not exist yet when the source sandbox was created.

Workaround:​
OR
  • Create the User on the newly cloned Sandbox
Vidensartikelnummer

000383943

 
Indlæser
Salesforce Help | Article