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Capacity limit for Einstein Bots

Udgivelsesdato: Oct 13, 2022
Beskrivelse
What is the chat capacity for Einstein Bots? 
Løsning

Einstein Bots have no capacity limit.
However, if the Chat is then transferred to an Agent, the Agent themselves have a Capacity as determined by their Configuration or Presence Configuration. 


See also:
Queue not enforced when Einstein Bot chat is transferred to a non-default queue

Vidensartikelnummer

000383986

 
Indlæser
Salesforce Help | Article