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Capacity limit for Einstein Bots

Fecha de publicación: Oct 13, 2022
Descripción
What is the chat capacity for Einstein Bots? 
Solución

Einstein Bots have no capacity limit.
However, if the Chat is then transferred to an Agent, the Agent themselves have a Capacity as determined by their Configuration or Presence Configuration. 


See also:
Queue not enforced when Einstein Bot chat is transferred to a non-default queue

Número del artículo de conocimiento

000383986

 
Cargando
Salesforce Help | Article