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Capacity limit for Einstein Bots

Publiseringsdato: Oct 13, 2022
Beskrivelse
What is the chat capacity for Einstein Bots? 
Løsning

Einstein Bots have no capacity limit.
However, if the Chat is then transferred to an Agent, the Agent themselves have a Capacity as determined by their Configuration or Presence Configuration. 


See also:
Queue not enforced when Einstein Bot chat is transferred to a non-default queue

Knowledge-artikkelnummer

000383986

 
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Salesforce Help | Article