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Capacity limit for Einstein Bots

Publiceringsdatum: Oct 13, 2022
Beskrivning
What is the chat capacity for Einstein Bots? 
Lösning

Einstein Bots have no capacity limit.
However, if the Chat is then transferred to an Agent, the Agent themselves have a Capacity as determined by their Configuration or Presence Configuration. 


See also:
Queue not enforced when Einstein Bot chat is transferred to a non-default queue

Knowledge-artikelnummer

000383986

 
Laddar
Salesforce Help | Article