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'There is a connection issue' error when a chat is initiated via Embedded Service (formerly Snap-ins)

Publiceringsdatum: Oct 13, 2022
Beskrivning
When visitor tries to initiate a chat using Embedded Service with chat or omni-channel, they receive an error "There is a connection issue”, even if agents are online.
Lösning
Check for the below scenarios:
1. Ensure the website with Embedded Service is added on CORS list in Salesforce Setup.
2. Verify none of the fields available in the Chat Transcript are marked as required.
3. Confirm that the prechat form fields do not have identical labels to other fields, since labels are mapped for prechat instead of the field API name. 
4. Check that the chat button does not have a prechat form value set within the button settings. Prechat forms for Embedded Service are only supported within the Embedded Service deployment. 
 
Knowledge-artikelnummer

000384033

 
Laddar
Salesforce Help | Article