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Error "We had trouble processing the request" When Assigning a Salesforce Platform Profile to a Lightning Console App

Publiceringsdatum: Oct 13, 2022
Beskrivning

Profiles cannot be assigned to Lightning Sales or Service Console Apps in App Manager when the Profile's User License is set to Salesforce Platform. Attempting to assign a Profile with this User License type results in the following error:

We had trouble processing the request. We've reported the problem to Customer Support with error ID: -1113262080

This error occurs because the Salesforce Platform license does not grant direct access to Lightning Console Apps through profile-based App Manager assignment. Access must instead be granted using a Permission Set with the Lightning Console permission set license.

Lösning

For users with Salesforce Platform licenses to gain access to Lightning Console Apps, create a Permission Set using the Lightning Console permission set license and assign the console in the Assigned Apps of the Permission Set, and not via the App Manager when the Profile User License is assigned to Salesforce Platform.

For information on how to view and edit assigned apps in a Permission Set, click here.  
For information regarding the Salesforce Platform license, click here.


See also

Who Can Access Lightning Console Apps?

Knowledge-artikelnummer

000384036

 
Laddar
Salesforce Help | Article