Salesforce for Outlook (SFO) Display Issues on Windows 10 Surface Pro and Small-Screen Laptops

Solution: Disable Display Scaling for Salesforce for Outlook

To resolve display issues on Surface Pro or small-screen laptops, disable the display scaling override for Salesforce for Outlook using the Windows Program Compatibility Troubleshooter.

Step 1: Close Salesforce for Outlook

Make sure SFO is not running in the System Tray. If it is running, right-click the SFO icon in the tray and click Exit. Close Microsoft Outlook and all other programs.

Step 2: Open the Program Compatibility Troubleshooter

Click the search box on the Taskbar and type Run programs made for previous versions of Windows, then click it in the search results.

Step 3: Start the Troubleshooter

In the Program Compatibility Troubleshooter, select Next. The troubleshooter takes a few seconds to detect issues.

Step 4: Select Salesforce for Outlook

On the Select the program you're having problems with page, scroll down and select Salesforce for Outlook, then select Next.
Note: If Salesforce for Outlook does not appear in the list, download and install it first, then restart these steps. If multiple instances are listed, hover to verify the path matches one of: C:\Program Files\salesforce.com\Salesforce for Outlook, C:\Program Files (x86)\salesforce.com\Salesforce for Outlook, or C:\Users\<username>\AppData\Local\Programs\salesforce.com\Salesforce for Outlook.

Step 5: Describe the Problem

Select Troubleshoot program. On the next page under What problems do you notice?, check the box for The program opens but doesn't display correctly, then select Next.

Step 6: Select Display Issue Type

Select Program does not display properly when large-scale font settings are selected, then select Next.

Step 7: Test and Save Settings

Select Test the Program to open SFO with the new settings. If SFO works correctly, select Next and save the settings. If the issue persists, select Cancel.