Loading

Proactive Alert Monitoring: Organizational Request Rate Percentage

Fecha de publicación: Jan 30, 2024
Descripción

Org Request Rate is a metric that tracks the minute-minute request volume from your organization. Significant increases, or decreases, seen here may be an indicator of a downstream issue or cause knock on impact in other areas of your environment such as errors (rowlocks, concurrency issues, login failures) or performance issues (such as spikes in DB CPU consumption, dequeue latency). 

The Signature Success plan’s Proactive Monitoring product will create a model of your orgs Request Rate to monitor for, and alert you to, significant anomalies in your normal usage - be that a notable spike, or drop, in the request rate. This article outlines some scenarios to help you investigate should you receive an alert. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.
 

Causes

Possible request rate performance impacting scenarios:

  • Malformed SOQL queries
  • Inefficient or improperly configured Apex classes
  • Poor API call setup and usage
  • Insufficiently configured reports, dashboards, and list views
  • Peak/Seasonal events such as holidays, tax season, open enrolment, etc
Solución


Here are a few suggestions and resources for request rate performance and improvement.


Malformed SOQL queries

  • Use the Query Plan Tool to validate and optimize performance. This will help avoid long processing times and data validation loops.


Inefficient or improperly configured Apex classes

  • The usage of incorrect parameters, integers, and classes can lead to needless performance issues. Always reference best practices provided in our Apex Developer Guide to optimize your queries.


Poor API call setup and usage

  • Avoid usage of any unique future and queued callouts referring back to the same pool of callouts. This reduces the amount of looping processes exponentially increasing your usage count.


Insufficiently configured reports, dashboards, and list views


Peak/Key Events

  • Ensure the Customer Success Manager aligned to your account is engaged via the Key Event Management process, before any peak or seasonal events, for personalised guidance to help prepare for these business-critical events.

 

Additional Help and Developer resources

Número del artículo de conocimiento

000384170

 
Cargando
Salesforce Help | Article