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Platform Integration User listed in some fields

Date de publication: Aug 21, 2024
Description

Users may observe that the Platform Integration User appears in the Created By, Last Modified By, or Owner fields on certain records in their organization.
Résolution

This is a normal and expected part of how Salesforce maintains an organization. Many internal Salesforce applications automatically run their business processes as the Platform Integration User. Some records may show as being created, last modified, or owned by this user.

Here are some examples that result in Platform Integration User showing up in audit fields:
  • Case is created by the Einstein bot
  • Einstein writes prediction data to records it is evaluating
  • Data is synchronized using Salesforce Integration Cloud
In some cases the Platform Integration User may appear as a hyperlink. While the Chatter profile will be accessible, attempting to view the detailed user record for this user will result in an "Insufficient Privileges" error. This is expected behavior in that end users do not have permission to view this user's details.

Note: This user cannot be edited or deleted.
Numéro d’article de la base de connaissances

000384171

 
Chargement
Salesforce Help | Article