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Error 'No access to accounts' When You Try to View Account Hierarchy in Lightning

Date de publication: May 28, 2026
Description

When users try to access Account Hierarchy in Lightning they receive the following error, but in Salesforce Classic the Account Hierarchy displays correctly.

Error: "No access to Accounts. You don’t have permission to view other Accounts in this hierarchy. Ask your Salesforce admin for access."

Résolution

In order to view the Account Hierarchy in Lightning, the user must have permission to view the 'Parent Account' field.

To learn how to configure user access to the 'Parent Account' field, review our Field-Level Security documentation.

Numéro d’article de la base de connaissances

000384230

 
Chargement
Salesforce Help | Article