Loading

Marketing Cloud Connect managed package and Salesforce 'Two-Factor Authentication - High Assurance'

Date de publication: Jan 3, 2025
Description

Does the Marketing Cloud Connect managed package support integrating with Salesforce when your ORG uses Two-Factor Authentication with High Assurance?

In your Org's Setup, under Administer > Security Controls > Session Settings, there is a section for Session Security Levels. If Two Factor Authentication is added to the High Assurance section, and you have added High Assurance to your session settings under your user profiles (Session security level required at login), you will see issues with setting up Connected App authentication and completing the integration of your Marketing Cloud account. 
 

Note: This “high assurance” authentication is not compatible with the Marketing Cloud Connect's managed package and Connected App setup. 

Résolution
Disable High Assurance Authentication for your profile and session settings to Connect your Marketing Cloud Account via Marketing Cloud Connect managed package.

To remove from the profile level, follow these steps:
  1. Click Setup
  2. In the quick find box, search for profiles
  3. Click on Profiles and then select the appropriate profile
  4. Click Edit
  5. Scroll to Session Settings
  6. For "Session Security Level Required at Login", update this value to --none--
  7. Save
Numéro d’article de la base de connaissances

000384265

 
Chargement
Salesforce Help | Article