Consideration in Approval Process when queue is selected as an Approver

In order for the Approval Process to work as desired, instead of using Queue, use each individual person/user to be named or included in the approval process.

Example:

User 1 and User 2 should be added instead of adding the Queue where both User A and User B is included

Then unanimous approval would require each individual person to approve before the approval goes through.

This is similar to using a queue as a record owner, although there can be multiple members of the queue, the queue still only counts as one entity, not a group made up by its members.

See Also: Considerations for Setting Approvers