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Global Search results incomplete when you search text from a long string

Publiceringsdatum: Oct 12, 2025
Beskrivning

When you search by a string of alphanumberic characters that you know is contained within a long string, you may notice that the expected record is not returned in the global search results. 


 

Lösning

To efficiently store and find information, the search engine breaks up record content into smaller pieces called tokens, and stores them in the search index. Please review How Does Search Break Up Information?, which lists examples of tokens created and indexed from record information.

Some content, such as JSON formatted strings​ and long text strings, may have long unbroken text containing ​letters,​ numerics, special characters and punctuations. There is a limit on how many tokens can be created from these types of strings. This can result in searches using terms found in these strings to not return the expected results.

For this type of content try adding white space before and after, or in place of, punctuation/special characters.

Knowledge-artikelnummer

000384354

 
Laddar
Salesforce Help | Article