ISSUE
User may experience the error below when logging into SFO
Unable to connect to Salesforce. The remote server returned an error (407) proxy authentication required. The remote server returned an error (407) proxy authentication required
Note: Information in this article applies to both Classic and Lightning Experience
This error is received when a proxy server with a basic authentication is configured in Internet Explorer. It can be resolved by not using a proxy or adding the following URL in the proxy server setting
salesforce.com
*.salesforce.com
*.force.com
*.login.salesforce.com
Check the following in the Internet Explorer options
1. Close all your applications and then press and hold down the Windows key on your keyboard and press the R key key to bring up the Run command box. Type in inetcpl.cpl and press Enter to open up the Internet Explorer Options
2. Click on the Security tab and click on Trusted sites | Sites and make sure the 'https://*.salesforce.com' is added in there if not add it and click on Close
3. Next click on the Connections tab and click on LAN settings. On the Local Area Network (LAN) Settings page, under Proxy server, do they have "User a proxy server for your LAN" checked off? If YES, then you may need to ask your IT team to bypass the URLs above.
- Under Proxy server section, next to where the Address and IP address is typed in click the Advanced button.
- Under Exceptions, type in the following:
salesforce.com;*.salesforce.com;*.force.com;*.login.salesforce.com
- Click Ok and then Ok again.
4. Restart IE and then restart SFO and then the login screen should come back up. If not, right click on the SFO icon in the System Tray and click on Settings
000384370

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.