Users may see the following error when logging into Salesforce for Outlook (SFO):
"Unable to connect to Salesforce. The remote server returned an error: (407) Proxy Authentication Required."
This error indicates that Internet Explorer is configured to use a proxy server with basic authentication, and that proxy server is blocking outbound connections to Salesforce.
Note: Information in this article applies to both Salesforce Classic and Lightning Experience.
This error is caused by a proxy server with basic authentication configured in Internet Explorer. There are two main resolutions: bypass the proxy for Salesforce URLs, or configure the proxy exception list.
Resolution 1: Add Salesforce URLs to the Proxy Exception List
Ask your IT team to add the following URLs to the proxy server exception list so traffic to Salesforce bypasses the proxy:
salesforce.com*.salesforce.com*.force.com*.login.salesforce.comResolution 2: Configure the Exception List in Internet Explorer
inetcpl.cpl, and press Enter to open Internet Options.salesforce.com;*.salesforce.com;*.force.com;*.login.salesforce.comNote: If the proxy exception list cannot be modified due to corporate policy, work with your IT team to whitelist the Salesforce URLs at the network level.
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