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Error '407 proxy authentication required' is popping up when using Salesforce for Outlook

Fecha de publicación: Jul 21, 2026
Descripción

Users may see the following error when logging into Salesforce for Outlook (SFO):

"Unable to connect to Salesforce. The remote server returned an error: (407) Proxy Authentication Required."

This error indicates that Internet Explorer is configured to use a proxy server with basic authentication, and that proxy server is blocking outbound connections to Salesforce.
Note: Information in this article applies to both Salesforce Classic and Lightning Experience.

Solución

This error is caused by a proxy server with basic authentication configured in Internet Explorer. There are two main resolutions: bypass the proxy for Salesforce URLs, or configure the proxy exception list.
Resolution 1: Add Salesforce URLs to the Proxy Exception List
Ask your IT team to add the following URLs to the proxy server exception list so traffic to Salesforce bypasses the proxy:

  • salesforce.com
  • *.salesforce.com
  • *.force.com
  • *.login.salesforce.com

Resolution 2: Configure the Exception List in Internet Explorer

  1. Close all applications. Press Windows key + R, type inetcpl.cpl, and press Enter to open Internet Options.
  2. Click the Security tab. Click Trusted Sites | Sites and verify that `<REDACTED> is listed. If not, add it and click Close.
  3. Click the Connections tab and click LAN Settings.
  4. Under Proxy Server, if "Use a proxy server for your LAN" is checked:
    1. Click Advanced.
    2. Under Exceptions, enter the following: salesforce.com;*.salesforce.com;*.force.com;*.login.salesforce.com
  5. Restart Internet Explorer, then restart Salesforce for Outlook. The login screen should appear.

Note: If the proxy exception list cannot be modified due to corporate policy, work with your IT team to whitelist the Salesforce URLs at the network level.

Recursos adicionales
  • Salesforce for Outlook Retirement (December 2027)
  • Salesforce and Microsoft Outlook Integration Products (000382730)
Número del artículo de conocimiento

000384370

 
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Salesforce Help | Article