Loading
Salesforce에서 이메일을 보내기 위해서는 도메인 인증이 필요합니다.더 많이 읽기

Email Body Text Are Not Visible in Inbound Email Message Created via Email-to-Case

게시 일자: Oct 13, 2022
상세 설명

Behavior:  

Occasionally, when viewing an Inbound Email Message that was created via Email to Case OnDemand, the Text Body field is empty. However, when the Reply or Reply To All button is selected, the content of the email displays in the Body field. The body of the content is blank when the sender is sending only HTML emails. Typically, incoming emails can be either strictly HTML, HTML and Text, or Text.
 

솔루션

The behavior stems from the Email to Case setting: Enable HTML Email

To enable this setting:

Salesforce Classic

  1. From Setup, enter Email-to-Case in the Quick Find box, then select Email-to-Case.
  2. Click Edit.
  3. Select Enable HTML Email to enable or disable the setting.
  4. Click Save
     

Lightning Experience

  1. Navigate to gear icon | Setup
  2. Enter Email-to-Case in the Quick Find box, then select Email-to-Case.
  3. Click Edit.
  4. Select Enable HTML Email to enable or disable the setting.
  5. Click Save



See Also
Inbound Email Message for Email-to-Case Appears as Blank on Case Feed
Email-to-Case Settings

Knowledge 기사 번호

000384410

 
로드 중
Salesforce Help | Article