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Email Templates Do Not Show Line Breaks When Sent to Outlook Users

Date de publication: Oct 13, 2022
Description

A text email template sent through Salesforce and received on Outlook removes some line breaks and all text shows in one line. However, after the email is in Outlook it can be forwarded to another user, and it's formatted correctly. Users notice that there’s a banner at the top of the email message that says, 

"Extra line breaks in this message were removed."

They can click this banner to add them back, or follow the succeeding steps to configure Outlook to never remove line breaks:

Résolution


This could be happening because Outlook is configured to remove extra line breaks. To resolve the issue, you must disable the feature in Outlook. As these steps are performed in Outlook itself and not in Salesforce, reach out to Microsoft Support if further assistance is necessary.


Disable in Outlook 2007

  1. Open Outlook.
  2. On the Tools menu, click Options.
  3. On the Preferences tab, click the Email Options button.
  4. Deselect the Remove extra line breaks in plain text messages check box.
  5. Click Ok two times.

 

Disable in Outlook 2010, 2013, and 2016

  1. Open Outlook.
  2. On the File tab, click Email Options.
  3. In the Options dialog, click Mail.
  4. In the Message format section, clear the Remove extra line breaks in plain text messages check box.
  5. Click Ok.
 
Numéro d’article de la base de connaissances

000384434

 
Chargement
Salesforce Help | Article