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Salesforce Overview of Emails with Embedded or Inline Images from Outlook or Google

Udgivelsesdato: Jul 10, 2024
Beskrivelse
When Outlook or Gmail emails with embedded or inline images are added to Salesforce records using Outlook Integration (formerly called 'Lightning for Outlook'), Outlook Integration with Inbox, Gmail Integration (formerly called 'Lightning for Gmail') or Gmail integration with Inbox, the image disappears from the email's HTML/Text body of the email message record's detail page.

When you try to view in Lightning Experience, email message record will show broken image within 'Message' screen/page.
 
Løsning

When emails with embedded or inline images are added from Outlook or Gmail to Salesforce, the images are treated as separate attachments and are saved in the 'Attachments' related list of the email message record as Salesforce Files (Content Document).

When you add the emails with inline attachments using Salesforce for Outlook side panel or Inbox app for iOS and Android, those emails are added to Salesforce as Task record (not Email Message) where the attachments are added as Salesforce Attachments (not Files).

The same behavior is observed if you disable 'Enhanced Email' from your Salesforce organization and use Outlook Integration, Outlook Integration with Inbox, Gmail Integration, or Gmail Integration with Inbox.

Yderligere ressourcer

To vote and comment on updating the functionality to allow these images to view in the feed, visit the Salesforce Idea Exchange here.

Vidensartikelnummer

000384551

 
Indlæser
Salesforce Help | Article