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When enabling CRM Analytics Results in Internal Server Error: "Invalid org id or user id"

Date de publication: Jun 9, 2026
Description

If CRM Analytics fails to enable properly, an Internal Server Error will be displayed after clicking Enable Analytics. CRM Analytics may still be partially available but will not function properly until the issue blocking proper enablement has been corrected.


This may manifest as the following error when creating an App:
"wave.exception.WaveServiceException: Invalid org id: 00D3000000OrgId or user id: 000000000000000"
Résolution

To resolve this situation, follow the troubleshooting steps :

  1. First, disable Data Sync and Connections if they are currently enabled.
  2. Disable CRM Analytics entirely.
  3. Re-enable CRM Analytics to allow the process to complete successfully.
  4. After successful enablement, re-enable Data Sync and Connections if needed.
Numéro d’article de la base de connaissances

000384709

 
Chargement
Salesforce Help | Article