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Browser not showing notification for incoming Chat

Fecha de publicación: Oct 13, 2022
Descripción

Administrators can enable sound and desktop notifications for Chat Requests in the Chat Agent Configurations. 
Depending on the browser and the users' specific browser settings, these notifications can be enabled or disabled.
 
Solución
Since users can control whether they want to receive these notifications or not, if they do not show, you would need to check the browser settings of the concerned user.


For Chrome:

  1. Click the vertical ellipsis icon in the upper right part of the page.
  2. Click Settings.
  3. Click Privacy and Security on the left-hand menu
  4. Click Site Settings.
  5. Click Notifications.
  6. Toggle the switch icon to On.

 

For Firefox:

  1. Click the 3-bar icon in the upper right part of the page.
  2. Click Settings.
  3. Click Privacy & Security on the left side bar.
  4. Under Permissions, click Settings beside Notifications.

Might these settings be greyed out, your IT Department might have blocked them.



See also:
Supported Browsers for Chat Notifications
 
Número del artículo de conocimiento

000384733

 
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Salesforce Help | Article