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Account Engagement Email Preference Page is Missing Some Public Lists

Date de publication: Sep 30, 2025
Description
Sometimes when viewing the Account Engagement email preference page, not all the public lists specified in the email preference page settings are showing up.
Résolution
Account Engagement email preference pages will always show all public static lists that are specified in the email preference page settings. However, public dynamic lists will only show up if the following two items are true:

1) The browser is cookied and associated with a prospect record. If the browser is cookied properly and associated with a prospect record, the email address of that prospect record will pre-fill the email field (per recent update for GDPR reasons).

2) The prospect record that the browser is associated with is a member of the specific public dynamic list listed in the email preference page settings.
Numéro d’article de la base de connaissances

000384778

 
Chargement
Salesforce Help | Article