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User is missing the Account Engagement Lightning App tile from the App Launcher

Veröffentlichungsdatum: Sep 30, 2025
Beschreibung
The Account Engagement Lightning App may appear to be missing from the App Launcher, even though the Account Engagement Lightning App is enabled in Setup. This can happen when the user looking for the app is missing a required permission set. Every user needing access to the Account Engagement Lightning App needs to have the Sales Cloud User, CRM User, or Service Cloud User permission set assigned to their user record.

NOTE: As of February 2023, Pardot has been renamed to Account Engagement. Try searching for Account Engagement before reviewing the resolution below. 
Lösung

1) Missing permission set:
An admin will need to assign the permission set to any users who need to access the Account Engagement Lightning App tile in the App Launcher:

1. From Marketing Setup, in the Quick Find box, enter Permission Sets, then select Account Engagement User, Sales Cloud User, Service Cloud User, or CRM User from the list.
2. Click Manage Assignments.
3. Click Add Assignments and choose all users who need access to the Account Engagement Lightning app.
See this article for further information on assigning permission sets.

2) Not enabled in the App Menu:
▸ In Salesforce, go to Setup > in the ‘Quick Find’ box > search for “App Menu”.
▸ Look for the “Account Engagement” app
▸ Ensure this displays “Visible in App Launcher” instead of “Hidden in App Launcher”.

Nummer des Knowledge-Artikels

000384791

 
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Salesforce Help | Article