Change a User License from Chatter to Salesforce

Update Chatter Only, Chatter External or Chatter Free Users

In Salesforce Classic

1. Click Setup.
2. Under 'Administer' click Manage Users | Users.
3. Next to the User’s name, click Edit.
4. From the 'User License' picklist, select Salesforce.
5. Click Save.
    

In Lightning Experience

1. Navigate to Setup | Users | Users
2. Next to the User’s name, click Edit.
3. From the 'User License' picklist, select Salesforce.
4. Click Save.
    

Notes

1. Users with a Full Salesforce license, a Partner license, or a Salesforce Integration license can’t be downgraded to a Chatter Free, Chatter External, Chatter Only*, or Identity license. As a workaround, edit the user’s username and append “.old” (or similar to prevent username duplication), deactivate the user, and then create a user with the new license type needed. 

2. Users migrated from Chatter Free User license to standard or Salesforce full license can’t access their own profile information. Log a customer support case to address this issue.

Additional Help Resources

• Additional considerations for deactivating users
• Understanding User License Types
• Identity Licenses (Provided by Pardot)