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Change a User License from Chatter to Salesforce

Julkaisupäivä: Jul 7, 2026
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System administrators can upgrade users from a Chatter Free, Chatter External, or Chatter Only license to a full Salesforce license when those users need access to standard Salesforce objects, records, and features.
Chatter Free licenses provide access only to Chatter collaboration features. Chatter External licenses are for external users outside your organization. This article describes how to perform this license change in both Salesforce Classic and Lightning Experience, and covers important notes on downgrade limitations.

Ratkaisu

Update Chatter Only, Chatter External, or Chatter Free Users

To change a user's license, navigate to the User record and update the User License picklist.
In Salesforce Classic:

  1. Click Setup.
  2. Under Administer, click Manage Users | Users.
  3. Next to the user's name, click Edit.
  4. From the User License picklist, select Salesforce.
  5. Click Save.

In Lightning Experience:

  1. Navigate to Setup | Users | Users.
  2. Next to the user's name, click Edit.
  3. From the User License picklist, select Salesforce.
  4. Click Save.

Important Notes and Limitations

  • Users with a Full Salesforce, Partner, or Salesforce Integration license cannot be downgraded to a Chatter Free, Chatter External, Chatter Only, or Identity license. As a workaround, update the user's username by appending ".old" (or a similar suffix to prevent duplicate usernames), deactivate the user, and then create a new user with the required license type.
    • Note: A Salesforce license can be downgraded to Chatter Only if that license type is available and provisioned on the org.
  • Users migrated from Chatter Free to a full Salesforce license may not be able to access their own profile information. If this occurs, log a customer support case to address the issue.
Knowledge-artikkelin numero

000384799

 
Ladataan
Salesforce Help | Article