Email Template with Japanese and Russian Characters Shows as '???' When Received

Ensure your emails correctly display Japanese, Maori, Korean and Russian characters

A. Change Classic Email Template's Encoding to UTF - 8

1. Click Setup
2. In the Quick Find box, enter Classic Email Template, and then click it from the results
3. Locate the affected email template then click Edit
4. Go to Encoding and select Unicode (UTF-8)
5. Click Save

B. Change Lightning Email Template's Encoding to UTF - 8:

1. Go to DEV console and execute the query and update the template's encoding field to UTF-8
2. SELECT Id, name, encoding FROM emailTemplate.

C. Change Email Encoding to UTF-8 on Personal Settings

1. Click your avatar
2. Click Settings
3. Click Language & Time Zone 
4. Update the field for Email Encoding by selecting Unicode (UTF-8)
5. Click Save

See Also:

• Set up 'email encoding'
• Symbols and special characters show up in emails sent via Salesforce