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Stop Salesforce Email Notification to Queue Members

Дата публикации: Mar 12, 2025
Описание

An Email is sent to all Queue members individually when new records are placed in the Queue if:
 

1. The Queue Email field is left Blank regardless if the 'Send Email to Members' checkbox is selected or not
2. When there is a Queue Email specified and the 'Send Email to Members' checkbox is selected.

 

Classic

1. Click Setup> Manage Users> Queues
2. Click on the Queue Name.

 

Lightning Experience

1. Click on the Gear Icon > Setup> Users > Queues.
2. Click on the Queue Name. 

Решение

This is working as designed.

Administrators should create an internal email address to the Queue Email field in order to capture these emails or email notifications when queues or groups are referenced.

Notes:

  • Creating Dummy/Fake email addresses can result in your organization's email being disabled until this is corrected due to email blocklisting.
  • Email addresses should be verified and valid to receive these emails.
  • If you must use an invalid email for anything in Salesforce, append ".invalid" at the end of the address. Any emails sent to a domain ending in ".invalid", will be discarded by our MTA. e.g. fakeemail@example.com.invalid.
  • Emails, notifications, and reminders are only sent after tasks are reassigned from the queue to a specific user.

The Send Email to Queue Members alert will only work if the Administrator is using Case Assignment Rules and Active Assignment checkbox to move the Case to a Queue. If moving the case manually to a Queue or using a Workflow, the "Send Notification Email" checkbox should be checked for the alerts to be sent. 

Дополнительные ресурсы

Set Up Organization-Wide Email Addresses

Номер статьи базы знаний

000384841

 
Загрузка
Salesforce Help | Article