An Email is sent to all Queue members individually when new records are placed in the Queue if:
1. The Queue Email field is left Blank regardless if the 'Send Email to Members' checkbox is selected or not
2. When there is a Queue Email specified and the 'Send Email to Members' checkbox is selected.
Classic:
1. Click Setup> Manage Users> Queues.
2. Click on the Queue Name.
Lightning Experience:
1. Click on the Gear Icon > Setup> Users > Queues.
2. Click on the Queue Name.
This is working as designed.
Administrators should create an internal email address to the Queue Email field in order to capture these emails or email notifications when queues or groups are referenced.
Notes:
The Send Email to Queue Members alert will only work if the Administrator is using Case Assignment Rules and Active Assignment checkbox to move the Case to a Queue. If moving the case manually to a Queue or using a Workflow, the "Send Notification Email" checkbox should be checked for the alerts to be sent.
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