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Salesforce Error 'Value does not exist or does not match filter criteria' When Saving a Record

Udgivelsesdato: Dec 3, 2025
Beskrivelse

Why am I getting the Error: Value does not exist or does not match filter criteria

The default error message for an invalid filter lookup data is "Value does not exist or does not match filter criteria". Users will get this error message any time they try to save a record with any value if a lookup field does not meet the filter criteria.
 

Example

Scenario: Your custom Lookup Filter field in the Opportunity Object to a User has a filter that requires the User to be active. 

How to get the error: Someone attempts to edit the Opportunity record and the user that is listed in your lookup field has become inactive since the last time this record has been edited. In this case, the error will display.

 

Additional Considerations

  • Filter Lookup validation will trigger even if the field is not in the page layout.  Therefore, if a user cannot see the field due to field-level security or page layout security, the filter validation will still run.
  • If there is a Master-Detail field on the record, you may need to check the linked record in the Master object to ensure it is valid, and not experiencing an error on Edit and Save.
  • For more detailed considerations, see Considerations for Lookup Filters in Salesforce Help. 
Løsning

In order to resolve the error, "Value does not exist or does not match filter criteria", you can:

  • Correct the filter validation with valid data or remove the data in the filter field.
  • Remove or modify the lookup filter to meet your business needs.
  • On the record that can not be saved, look for any lookup filter that references another object.  After identifying these fields, look if the impacted object does not have any automation (workflow, process builder) that reference/update the lookup. If yes, try to deactivate the lookup filter fields on the object being updated by the automation.
Yderligere ressourcer

Lookup Filters

Vidensartikelnummer

000384986

 
Indlæser
Salesforce Help | Article