Disable email notification when a call is logged

1. Disable Enable User Control over Task Assignment Notifications

In Salesforce Classic

1. Click Setup. 
2. In the Quick Find box, enter Activity Settings.
3. Click Activity Settings. 
4. Deselect Enable User Control over Task Assignment Notifications. 

In the Lightning Experience

​1. Click the gear icon. 
2. Click Setup. 
3. In the Quick Find box, enter Activity Settings.
4. Click Activity Settings. 
5. Deselect Enable User Control over Task Assignment Notifications. 

Note: This option allows administrators to give individual control over turning notification emails on or off for all Task assignments globally. 

 

2. Deselect Email Notification Checkbox in Task Page Layout

In Salesforce Classic

1. Click Setup.
2. In the Quick Find box, enter Activities.
3. Click Task Page Layouts.
4. Click Edit on the page layout you need to modify. 
5. Click Layout Properties, located on the palette.
6. Deselect the Email Notification checkbox. 

In Lightning Experience

1. Click the gear icon.
2. Click Setup.
3. Click Object Manager.
4. In the Quick Find box, enter Task.
5. Click Task.
6. Click Page Layouts.
7. Choose the layout you need to modify, then click the dropdown arrow. 
8. Click Edit.
9. Click Layout Properties. 
10. Deselect the Email Notification checkbox. 

Notes:

• The Email Notification checkbox only appears when 'Enable User Control over Task Assignment Notifications' is not enabled.
• This removes the email notification checkbox on the Task page layouts and controls having the checkbox selected by default.