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Salesforce User Record Displays Incorrect Currency Despite Changing the Default Currency

Julkaisupäivä: Jun 21, 2026
Kuvaus

In Salesforce, a user's record may display an incorrect currency on custom currency fields even after an administrator changes the user's default currency in the user interface (UI). For example, an organization may only use British pounds (GBP) as an active currency, but a user's custom currency fields still display Euro (EUR) amounts.
Why this happens: A Salesforce user record contains two separate currency fields:

  • DEFAULTCURRENCYISOCODE — This is the visible Currency field in the Locale Settings section of the user record. Admins can change this via the UI.
  • CURRENCYISOCODE — This is a hidden field that is not accessible via the User Interface. It can only be updated via the Salesforce API (for example, using Data Loader).

If the CURRENCYISOCODE field has not been updated to match the intended currency, custom currency fields on the user record will continue to display the old currency value regardless of what the DEFAULTCURRENCYISOCODE shows.

Ratkaisu

 

To fix the incorrect currency displayed on a user record, update the hidden CURRENCYISOCODE field using the Salesforce Data Loader. Follow the steps below.

Steps to Update CURRENCYISOCODE via Data Loader:

 

  1. Open the Data Loader and select Export.
  2. Select the User object and follow the prompts to export a CSV file.
  3. Export at minimum the following fields: Id, CURRENCYISOCODE, and Username (to confirm you are editing the correct user).
  4. Open the exported CSV file and update the CURRENCYISOCODE value for the relevant user (for example, change EUR to GBP).
  5. Return to the Data Loader and select Update.
  6. Upload the modified CSV file, map the fields, and follow the prompts.
  7. Select the directory where success and error files should be saved, then click Finish.
  8. When a confirmation prompt appears, click Yes to proceed.

After the update, the user record will display the correct currency on custom currency fields.

 

Knowledge-artikkelin numero

000385010

 
Ladataan
Salesforce Help | Article