Set the auto-reply email address for Web-to-Case

Use these instructions to set up Web-to-case auto-response rules

1. Setup | Customize | Cases | Case Auto-Response Rules
2. Click New.
3. Set Rule Name and check the checkbox for “Active.”
4. Click New in Rule Entries.
5. Specify the order this entry should be processed.
6. Set the Criteria for rule entry.
7. Set the "Email Name" and "Email Address" that recipients of auto-response emails will see and be able to reply to.
8. Set the Email Template.
9. Click Save.

1. Gear icon | Setup | Feature Settings | Service | Case Auto-Response Rules 
2. Click New.
3. Set Rule Name and check the checkbox for “Active.”
4. Click New in Rule Entries.
5. Specify the order this entry should be processed.
6. Set the Criteria for rule entry.
7. Set the "Email Name" and "Email Address."
8. Set the Email Template.
9. Click Save.