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View My Org's Open and Closed Support Cases in Salesforce Help Portal

Дата публикации: Apr 2, 2026
Описание

Unless restrictions have been put in place by your company, all Salesforce users have the ability to Submit, update or clone a Case with Salesforce Support.  Navigate to the Help Portal and open the My Cases page from the menu in the upper right corner to see open and closed cases for your org. This view shows only the cases the logged-in user has created.

If your organization has Premier Support or Signature Support, an existing Primary Designated Contact can set up other Designated Contacts with permission to see all cases in their company. 

Решение

For Premier customers and Signature customers, review the FAQ on designated contacts to learn how your Primary Designated Contact can add other Designated Contacts to see all cases.

If you have Standard Support or additional help is needed, you'll need to contact Salesforce Support and ask them to reference the internal information section of this article # 000385177.

Designated Contacts will see additional options to view open and closed cases in the Support Cases section of the Help Portal. In the cases picklist menu, these two additional options will appear:
 

  • My Org's Open Cases
  • My Org's Closed Cases
 
Customers with access to Accelerators or Marketing Cloud Support may see additional options in the case picklist menu.
Номер статьи базы знаний

000385177

 
Загрузка
Salesforce Help | Article