Did not Receive Notice for Salesforce Contract Expiration

If you are not receiving a Contract Expiration notice email there are several things that could be preventing the email being sent.
 

1. Verify the Salesforce IP address range has been allow-listed...
2. Confirm the expected notification is not in your Spam/Quarantine folder.
3. Ensure no custom fields are used for contract end dates — the notification requires the standard read-only Contract End Date field.

In addition, Contract Expiration notification message are delivered for activated contracts only. In order to activate the contract, press the "Activate" button at the top of the Contract detail page.

• In Classic, we can activate the Contract by clicking the Activate button provided that the Contract has not been activated yet.
• In Lightning, there are three ways to activate a Contract:

1. By clicking the drop-down button on the top right part of the record page. 
2. By clicking "Activated" in the process bar.
3. By going to the Details of the record and changing the Status to Activated.

A daily (run every 24 hours around mid-night) background process generates an e-mail notification message for any Contracts expiring within the selected "Owner Expiration Notice" field value. This assumes a valid contract start date and duration settings have been specified to properly calculate a Contract End Date (which the expiration notice is based on.)

Note: No activity history is stored on the Contract for the delivered expiration notification.

Further information about Contracts and their usage can be found via the Help & Training link.


See also:

Ensure you can receive email from the Salesforce application