When trying to deactivate or delete a record type an error is received:
"This record type <record type name> cannot be deleted / deactivated because the following profiles use this record type as default."
The error provides a list of profiles assigned to the record type.
Important: These steps require Enhanced Profile User Interface to be temporarily disabled
To resolve this, edit each profile listed in the error and change the default record type assigned.
Some profiles don’t allow edits to their assigned record types. These profiles include Chatter Only, Chatter Free, Package License Manager, Platform Integration User, and Salesforce Administrator.
When an administrator creates a record type, they have the option to assign a default record type to those profiles. To remove the record type assignment from those profiles, follow these steps:
In Salesforce Classic
Setup | Manage Users | User Management Settings
In Lightning Experience
Setup | Users | User Management Settings
While within User Management Settings, disable "Enhanced Profile User Interface" by toggling the switch from Enabled to Disabled (required to implement the following solution).
Steps to update the record type assigned for the listed profiles
Note: These steps must best done in the Salesforce Classic interface.
https://[domainname].salesforce.com/00e41000000abcd
Copy this link into Notepad, or any other text editor.
Note: The 15 character ID, that starts with '00e', is the ID of the profile we want to adjust. Save this ID later.
The URL of this page looks like this:
https://[domainname].salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=00e41000000wxyz&tid=Account&pn=System%2BAdministrator&retURL=%2F00e41000000wxyz
Copy this into Notepad as well.
Example:
https://[domainname].salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=00e41000000wxyz&tid=Account&pn=System%2BAdministrator&retURL=%2F00e41000000wxyz
Becomes:
https://[domainname].salesforce.com/setup/ui/profilerecordtypeedit.jsp?id=00e41000000abcd&tid=Account&pn=System%2BAdministrator&retURL=%2F00e41000000abcd
See Also:
Considerations for Creating and Updating Record Types and Picklists
Considerations for Creating and Updating Record Types and Picklists
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