User Did Not Receive a Password Reset Email

Check your Spam Folder

• If you're a Salesforce administrator, have your user check their Spam folder first.
• Sometimes Salesforce communications can be directed to Spam, especially for a first-time user.
• You may also want to check the Salesforce IP Addresses & Domains to allow for your corporate domain. 
• It's also recommended to check 'View Setup Audit Trail' and request for an 'Email Log Files' to verify that a password reset has been triggered.
• Check your org's Email Deliverability settings and make sure it's not set to 'No Access'.
• If the reset password email is still not received by the recipient, check with your IT team if Email Relay can be temporarily turned off since it may have blocked the email. 

Verify that the email ID for the User is correct

In Salesforce Classic

1. Click Setup | Administer | Manage Users | Users.
2. Click Edit next to the User's name to modify the email address information.
3. Click Save.

In Lightning Experience

1. Click the gear icon | Setup | Administration | Users | Users.
2. Click Edit next to the User's name to modify the email address information.
3. Click Save.

Try resetting the User's password again

In Salesforce Classic

1. Click Setup | Administer | Manage Users | Users.
2. Click the User's name.
3. Click Reset Password.
4. Click OK on the pop-up message that appears.

In Lightning Experience

1. Click the gear icon | Setup | Administration | Users | Users.
2. Click the User's name.
3. Click Reset Password.
4. Click OK on the pop-up message that appears.

Resetting the user's password sends a password reset email to the selected Users' email address. See the instructions earlier to learn how to verify an email address. To view additional information such as considerations for resetting passwords for your users, review Reset Passwords for Your Users.


See also
Reset Your Forgotten Password