Owner Role displays empty or blank in Reports

To resolve the blank Role Name column in reports, update the "Role Name as displayed on reports" field on the affected Role record. This can be done manually through Setup in Classic or Lightning, or in bulk using the Data Loader on the UserRole object.

Update in Salesforce Classic

1. Click Setup.
2. In the Quick Find box, enter Roles, then click Roles.
3. Click Edit next to the Role Name.
4. Update the Role Name as displayed on reports field.
5. Click Save.

Update in Lightning Experience

1. Click the gear icon | Setup | Users | Roles.
2. Click Edit next to the Role Name.
3. Update the Role Name as displayed on reports field.
4. Click Save.

Bulk Update Multiple Role Names (Administrators Only)

Administrators can update multiple Role Name fields at once using the Data Loader on the UserRole object. The relevant field in Data Loader is RollupDescription.

1. Run an Export from the UserRole object using the query: SELECT Id, Name, RollupDescription FROM UserRole
2. Edit the exported .csv file by updating the ROLLUPDESCRIPTION column values.
3. Run an Update on the UserRole object using the edited .csv file.