Request Additional Salesforce Allowed Email Domains for Sales and Service Users

Additional Allowed Email Domains must be explicitly activated by Salesforce Support before they are available in your organization.

Requesting Additional Domains:

If you have completed the prerequisite steps and need to add more domains to your Allowed Domains list, a System Administrator should create an activation request with Support.

When submitting your request, attach a signed letter of consent addressed to Salesforce Customer Support that includes the following:

• Your System Administrator's username and signature
• Your Organization ID
• A list of company-owned domains you'd like added to your Allowed Domains list
• A list of any non-company-owned domains you'd like added to your Allowed Domains list
  • For any non-company-owned domains, include a signed letter of consent from the owner of each domain (preferably on company letterhead) with their request to include the domain on your Allowed Domains list
  • The salesforce.com domain cannot be added to an organization's list of Trusted Domains and any such request cannot be fulfilled
  • .invalid domains are not permitted as they are not validly owned domains. Only valid company owned domains may be added.

You can submit the letter to Salesforce Support by attaching it to your case or emailing it to the Support representative you are working with.

Post Change Steps:

Once the activation is complete, verify that the newly added domains appear in your organization's Allowed Domains list. Domains can be removed upon request with no additional letter of consent required.