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Request Additional Salesforce Allowed Email Domains for Sales and Service Users

Publiceringsdatum: Apr 22, 2026
Beskrivning

In Agentforce Sales (formerly Sales Cloud) and Agentforce Service (formerly Service Cloud), the Allowed Email Domains feature restricts which email domains users can update their email addresses to. For example, if your company acquires another organization or has multiple subsidiary domains (like @company.com, @subsidiary.com, @company.co.uk), you may need to add those domains to allow users from all entities to update their email addresses in Salesforce without additional verification.

Available Editions:

All Editions

How to Add Additional Domains:

Submit an activation request with Salesforce Support

Prerequisites:

Before requesting additional domains, you must Disable Email Change Verification in your organization. This step must be completed prior to submitting your activation request.

Lösning

Additional Allowed Email Domains must be explicitly activated by Salesforce Support before they are available in your organization.

Requesting Additional Domains:

If you have completed the prerequisite steps and need to add more domains to your Allowed Domains list, a System Administrator should create an activation request with Support.

When submitting your request, attach a signed letter of consent addressed to Salesforce Customer Support that includes the following:

  • Your System Administrator's username and signature
  • Your Organization ID
  • A list of company-owned domains you'd like added to your Allowed Domains list
  • A list of any non-company-owned domains you'd like added to your Allowed Domains list
    • For any non-company-owned domains, include a signed letter of consent from the owner of each domain (preferably on company letterhead) with their request to include the domain on your Allowed Domains list
    • The salesforce.com domain cannot be added to an organization's list of Trusted Domains and any such request cannot be fulfilled
    • .invalid domains are not permitted as they are not validly owned domains. Only valid company owned domains may be added.

You can submit the letter to Salesforce Support by attaching it to your case or emailing it to the Support representative you are working with.

Post Change Steps:

Once the activation is complete, verify that the newly added domains appear in your organization's Allowed Domains list. Domains can be removed upon request with no additional letter of consent required.

Knowledge-artikelnummer

000385309

 
Laddar
Salesforce Help | Article