This error appears during Lead conversion when the Lead record is currently involved in an active automated process. The three most common causes are: a pending time-based workflow action, an active Process Builder with a scheduled action, or an in-progress Approval Process on the Lead
To resolve this error, you need to identify and clear the automation that is currently holding the Lead record. The following sections walk through each possible cause.
This error appears if any of the following conditions are met:
Lightning Experience: Gear icon | Setup | Process Automation | Paused Flow Interviews
Salesforce Classic: Setup | Create | Workflow & Approvals | Flows
Considerations for Converting Leads
Troubleshoot Lead Conversion
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