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Customize Task assignment notification emails

Date de publication: Oct 13, 2022
Description


When you create a Task, you choose whether to send an email to the owner by checking the "Send Notification Email" check box. The email cannot be configured as it is a system-generated email.

Résolution


Use a Process Builder flow as an alternative to the automated email

As an alternative method to sending the default task notification email, you can Send an Email from a Process using Process Builder. 

Be sure to create an Email Template and Email Alert Actions to use in the flow. 


Notes: 

  • Workflow on tasks do not allow the Send an Email option.
  • If Single Sign-on is enabled in the org, users should login to the org and then click the email notification link. The link will automatically redirect to the My Domain url for the organization.

See also:
Email Templates in Salesforce Classic
Email Templates in Lightning Experience
Numéro d’article de la base de connaissances

000385372

 
Chargement
Salesforce Help | Article