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Disable standard email notifications for the Approval Process

Publiceringsdatum: Oct 13, 2022
Beskrivning
 

When an approval process assigns an approval request to a user, Salesforce automatically sends the user an approval request email. When no email template is specified, a standard "out of the box" emails is sent. Learn how to prevent this behavior below.

Lösning
 

As an admin, you can't disable the standard approval request email from being sent.

You can update the user's record to prevent the user from getting the emails by setting the 'Receive Approval Request Emails' field to 'Never'.  With the field set to 'Never', you would create a workflow rule to generate emails.

Classic:
1. Go to Setup | Manage Users | Users

2. Select any user, then click Edit button

3. Under 'Receive Approval Request Emails' field, select "Never"

4. Save


Lightning
1. Click the Gear icon then go to Setup | Administration | Users

2. Select any user, then click Edit button

3. Under 'Receive Approval Request Emails' field, select "Never"

4. Save

Knowledge-artikelnummer

000385425

 
Laddar
Salesforce Help | Article