Change 'Reply To' Email Address in Salesforce

Here are the steps to update the "Reply To" address in both Salesforce Lightning Experience and Salesforce Classic (Aloha UI).

In Lightning Experience:

1. Click your avatar.
2. Click Settings.
3. In the Quick Find box, enter My Email Settings.
4. Update the "What email address would you like to use as your return address?" field to the desired Reply To email address.
5. Click Save.

In Salesforce Classic:

1. Click your name.
2. Click My Settings.
3. In the Quick Find box, enter My Email Settings.
4. Update the "What email address would you like to use as your return address?" field to the desired Reply To email address.
5. Click Save.

Important Notes:

• To complete the email update, the user must click the verification link sent to the new email address and complete the verification steps within 72 hours.
• There are also system-level settings that control the 'From' and 'Reply' addresses, such as 'Send Case Notifications from System Address' in Support Settings and 'Deliverability Options' in Setup. These settings can override the personal Reply To address.