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Gmail to Salesforce Email Logging Not Working — Troubleshooting Steps

Date de publication: Jul 22, 2026
Description

This article covers troubleshooting steps when Gmail to Salesforce email logging is not working. Gmail to Salesforce allows users to automatically associate emails sent from Gmail with Salesforce records such as Contacts, Leads, and Opportunities by BCC'ing a special email address. If emails are not logging to Salesforce records, review the four configuration areas below.

Résolution

There are 4 main things to check if Gmail to Salesforce doesn't work:

1. Verify My Acceptable Email Addresses Setting

Make sure that the email address the user is sending from is listed in "My Acceptable Email Addresses" in the My Email to Salesforce Setup:

  • Classic: Setup > Personal Setup > Email > My Email to Salesforce, or Your name > My Settings > Email > My Email to Salesforce
  • Lightning: Click on your Picture > Settings > Email > My Email to Salesforce

2. Disable Advanced Email Security Settings

Make sure that Advanced Email Security Settings is unchecked. With Gmail, this setting will often block incoming emails because they don't meet all of the protocol requirement settings.

  • Classic: Setup > Administration Setup (Administer) > Email Administration > Email to Salesforce
  • Lightning: Click on the gear icon > Setup > Email > Email to Salesforce

3. Check Email Association Settings for Duplicate Records

If you don't see an email added to the record after you click the Compose Gmail button from the contact or leads record, check your settings in My Email to Salesforce. Often there may be duplicates, and these settings show to which duplicate the activity will be linked (i.e., the record with the greatest number of activities or the record with the earliest create date).

  • Classic: Setup > Personal Setup > Email > My Email to Salesforce
  • Lightning: Click on your picture > Settings > Email > My Email to Salesforce

4. Configure Leads and Contacts Query Settings

Specify whether you want to query leads, contacts, or both in My Email to Salesforce:

  • Classic: Setup > Personal Setup > Email > My Email to Salesforce
  • Lightning: Click on your Picture > Settings > Email > My Email to Salesforce

Notes and Limitations

  • When an email is linked to Salesforce, note that there is a 32,000 character limit on the comments section of a task, so the email may be cropped once linked.
  • Sending an email will only work with the email located in a Standard Email Field.
  • Merge fields will not work with Salesforce.
  • You can only link up to 50 records through Gmail to Salesforce.
Numéro d’article de la base de connaissances

000385484

 
Chargement
Salesforce Help | Article