Places in The App Where Email Can Be Sent!
This article lists some areas and services by which email can be sent from Salesforce and also categorizes the origin of the email as User sent or System Sent. This is helpful for customers who are planning to use email relay or are concerned with testing all areas of Email Delivery within Salesforce. This should be used for guidance as it may not be fully comprehensive from time to time.
| TAB | OPTION | Binding Used | Email Relay Used when Active? | Additional information |
| Home | Creation of new Task | User | No | |
| Contacts | Mass Mail | User | Yes | |
| Mass Mail Notification | System | Yes | ||
| Extended Mail Merge - XMM | System | NO | ||
| Email Author (Single Email) | User | Yes | ||
| Stay In Touch | User | Yes | ||
| Change Owner | User | No | ||
| Apex Triggers | User | Yes | ||
| Leads | Mass Mail | User | Yes | |
| Mass Mail Notification | System | Yes | ||
| Email Author (Single Email) | User | Yes | ||
| Apex Triggers | User | Yes | ||
| Assignment Rules | User | No | ||
| Web To Lead | User | No | ||
| Auto Response Rules (Web To Lead) | User | Yes | ||
| Cases | Apex Triggers | User | Yes | |
| Mass Mail Notification | System | Yes | ||
| Mass Mail | User | Yes | ||
| Email Author (Single Email) | User | Yes | ||
| Assignment Rules | User | No | ||
| Auto-Response Rules | User | Yes | ||
| Notify Case Owner of New Case Comments checked | User | No | ||
| Notify Case Owners when Case Ownership Changes checked | User | No | ||
| Enable Case Comment Notification to Contacts checked | User | Yes | ||
| Email-To-Case | User | No | ||
| Email-To-Case (set Routing Name) email notification | System | No | ||
| Forward an email | User | No | ||
| Reply-to-all | User | Yes | ||
| Campaigns | Apex Triggers | User | Yes | |
| Email Author (Single Email) | User | Yes | ||
| Change Owner | User | No | ||
| Accounts | Apex Triggers | User | Yes | |
| Email Author (Single Email) | User | Yes | ||
| Change Owner | User | No | ||
| Opportunities | Apex Triggers | User | Yes | |
| Update Reminders | System | No | ||
| Big Deal Alerts | User | No | ||
| Email Author (Single Email) | User | Yes | ||
| Change Owner | User | No | ||
| Contracts | Apex Triggers | User | Yes | |
| Change Owner | User | No | ||
| Email Author (Single Email) | User | Yes | ||
| Self-Service | Web-To-Case | User | No | |
| Self-Service Portal | User | Yes | ||
| Self-Service Portal - change user's email address | System | No | ||
| Solutions | Apex Triggers | User | Yes | |
| Products | Apex Triggers | User | Yes | |
| Documents | Change Owner | User | No | |
| Email Author (Single Email) | User | No | ||
| Activities | Task Triggers | User | No | |
| Email Author (Single Email) | User | No | ||
| Reports | Scheduling a report to send out an email | User | No | |
| Ideas | Apex Triggers | User | Yes | |
| Assets | Apex Triggers | User | Yes | |
| Users | Apex Triggers | User | Yes | |
| Mass Mail | User | Yes | ||
| Email Administration | Email2Salesforce | All users get notification email | User | No | |
| Email2Saleforce status email | System | No | ||
| Email Administration | Test Deliverability | send a series of test emails to IP addresses | User | No | |
| Email Administration | Organization-Wide Addresses | Verified email sent | System | No | |
| Manage Users | Users | Reset Password | System | No | |
| Security Controls | Sharing Settings | Sharing Rules | Recalculating rules that take a long time will send notification email when process is completed | System | No | |
| Data Management | Importing Leads and Contacts which takes a long time - sends notification emails when process is completed | System | No | |
| Export DOT file | User | No | ||
| Mass reassign team | User | No | ||
| Monitoring | Email Log Files | Requesting email logs | User | No | |
| Workflow | email notification in workflow logic | User | Yes |
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